Trandavira

Terms & Conditions

Terms & Conditions

Last updated: 1 January 2025

1. Introduction

These Terms and Conditions govern your access to and use of the website operated by Trandavira LLC ("Trandavira", "we", "us" or "our"), and your engagement with the hotel accommodation, meeting facilities and related services described on it. By accessing the website, submitting an enquiry, making a reservation or staying at the property, you agree to be bound by these Terms. If you do not accept them, you should not use the website or our services.

Separate booking confirmations, corporate account agreements and event contracts may contain additional terms specific to a particular arrangement. Where those documents conflict with these Terms, the specific document prevails for that booking.

2. Definitions

  • Website — the website operated by Trandavira LLC, including all pages, content and functionality made available through it.
  • Services — guest accommodation, executive suites, conference and meeting room hire, express check-in, the 24/7 business lounge, valet parking and any related or ancillary services we provide.
  • User — any person who accesses the Website, submits an enquiry, makes a reservation or stays at the property, whether in a personal capacity or on behalf of an organisation.
  • Content — all text, images, layouts, graphics, logos, descriptions, rate information, documents and other material published on the Website.
  • Guest — an individual occupying a room or using the facilities under a confirmed reservation.

3. Acceptable Use

You may use the Website for legitimate purposes connected with researching, booking or managing a stay or event at the hotel. You agree to provide accurate, current and complete information when making an enquiry or reservation, and to keep that information up to date.

You must not:

  • Use the Website for any unlawful, fraudulent or deceptive purpose.
  • Make speculative, false or duplicate reservations, or reservations in the name of a person without their authority.
  • Attempt to gain unauthorised access to the Website, our reservation systems, guest networks or any connected infrastructure.
  • Introduce viruses, malware, trojans or any other harmful code.
  • Use automated systems, scrapers, bots or crawlers to extract Content or monitor availability and rates without our prior written permission.
  • Interfere with or disrupt the integrity, security or performance of the Website.
  • Copy, reproduce, republish or redistribute Content except as expressly permitted.
  • Post or transmit material that is defamatory, abusive, obscene, discriminatory or infringing of any third party's rights.
  • Impersonate any person or misrepresent your affiliation with any organisation.
  • Use the Website or its facilities to send unsolicited commercial communications.

On the property, guests are additionally expected to respect the quiet character of the house, the comfort of other guests, and the instructions of our staff regarding safety, security and access.

4. Services and Pricing

Rates for accommodation, meeting rooms and packages are quoted at the time of enquiry or booking and may vary by date, availability, length of stay and account status. Published rates may exclude applicable taxes, levies, service charges and optional extras, which will be itemised before confirmation.

  • A reservation is binding only once we have issued a written confirmation.
  • Cancellation and amendment conditions, including any deposit or prepayment requirement, are set out in the confirmation for each booking.
  • Conference and residency bookings may require a signed event agreement, a deposit and a minimum commitment on rooms or catering.
  • Corporate account rates are negotiated separately and apply only while the account remains in good standing.
  • We reserve the right to correct pricing errors, including obvious typographical mistakes, and to decline or cancel a booking affected by such an error, offering a full refund where payment has been taken.
  • Incidental charges incurred during a stay — including lounge consumption, catering, valet services and damage — are payable on departure or billed to the relevant account.

5. Intellectual Property

All Content on the Website, including the name Trandavira, our logo, photography, interior imagery, written descriptions, design elements and layout, is owned by or licensed to Trandavira LLC and is protected by intellectual property laws. You may view Content and print or download extracts for your own internal, non-commercial purposes in connection with a potential or confirmed booking. Any other use — including reproduction, distribution, modification, framing or commercial exploitation — requires our prior written consent. Nothing on the Website grants any licence to use our trade marks.

6. User Content

If you submit enquiries, feedback, reviews, testimonials, event briefs or other material to us, you retain ownership of that material but grant Trandavira LLC a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with operating and promoting our Services. You warrant that any material you submit is your own or that you have the right to provide it, and that it does not infringe third party rights or contain unlawful content. We may remove or decline to publish any submitted material at our discretion, without obligation to give reasons.

7. Third-Party Links

The Website may contain links to third-party websites, including booking platforms, mapping services, transport providers and payment processors. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, availability, security or privacy practices of any third-party site. Accessing a linked site is at your own risk, and you should review that site's own terms and privacy policy.

8. Disclaimer of Warranties

The Website and its Content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Website will be uninterrupted, timely, error-free or free of harmful components, or that information about rates, availability, facilities or room configurations is complete or current at all times. Facilities may occasionally be unavailable due to maintenance, refurbishment, exclusive bookings, staffing or circumstances beyond our reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

9. Limitation of Liability

To the maximum extent permitted by law, Trandavira LLC, its officers, employees and contractors shall not be liable for any indirect, incidental, special, consequential or punitive loss, including loss of profits, revenue, business, contracts, anticipated savings, data or goodwill, arising out of or in connection with your use of the Website or our Services.

Our total aggregate liability arising out of or relating to any booking shall not exceed the total amount actually paid by you to us for that booking. Where a claim relates to use of the Website without any associated booking, our total aggregate liability shall not exceed one hundred (100) units of the local currency in which our rates are published.

We are not liable for loss of or damage to personal property left in guest rooms, public areas, the business lounge or vehicles in valet custody, except where caused by our negligence and subject to any limits set out in applicable hotel liability legislation. Guests are encouraged to use in-room safes for valuables and to retain custody of business-critical equipment and documents.

10. Indemnification

You agree to indemnify and hold harmless Trandavira LLC and its officers, employees and contractors against any claims, liabilities, damages, losses, costs and reasonable legal fees arising from your breach of these Terms, your misuse of the Website or Services, your violation of any law or third-party right, or damage caused by you or your guests to the property, its contents or other guests.

11. Termination

We may suspend or terminate your access to the Website, cancel a reservation, or require a guest to leave the property, without notice, where we reasonably believe these Terms have been breached, where conduct endangers or unreasonably disturbs other guests or staff, where payment obligations are unmet, or where required by law. Termination does not affect any accrued rights or obligations, and provisions relating to intellectual property, liability, indemnity and governing law survive termination.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Trandavira LLC is established, without regard to conflict of law principles. The courts of that jurisdiction shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, save that we may seek injunctive relief in any competent court to protect our intellectual property or the safety of the property and its guests.

13. Severability

If any provision of these Terms is held invalid, unlawful or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect. Our failure to enforce any provision does not constitute a waiver of it.

14. Changes to These Terms

We may revise these Terms at any time to reflect changes to our Services, operations or legal obligations. The current version will always be posted on this page with the date of last revision. Continued use of the Website after changes are published constitutes acceptance of the revised Terms. The Terms in force at the time a reservation is confirmed will govern that reservation.

15. Contact Us

Questions about these Terms, a booking, a corporate account or an event agreement should be directed to Trandavira LLC using the details on our Contact page.